PRIVACY POLICY

Built Different Team LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our brand—whether through our website, mobile applications, product purchases, or related tools and communications.

We offer videography products, educational tools, and creator-focused gear for aspiring and beginner videographers. This policy applies to information collected through product browsing, purchasing, account creation, and related customer interactions.

By using our platforms, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and store the following types of information:

Personal Information: Your name, email address, phone number (if provided), shipping/billing addresses, and order details.
Payment Information: Payment methods and billing details are securely handled via third-party payment processors.
Technical Data: Your IP address, browser type, device info, and activity on our site—collected through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders of videography gear and related products
Communicate about your purchases, shipping, promotions, and product updates
Enhance our website, improve your user experience, and provide better support
Prevent fraud and ensure secure transactions

3. Sharing Your Information

We do not sell or rent your personal information. We may share limited data with:

Authorized team members who manage orders and customer service
Trusted service providers (e.g., payment gateways, shipping carriers, analytics tools)
Legal authorities when required by law or legal obligation

4. Data Security

We use industry-standard security measures to help protect your data. While we work hard to maintain your privacy, no system can be guaranteed 100% secure.

5. Your Rights & Choices

You have the right to:

Request access to, correction of, or deletion of your personal data
Opt out of promotional emails or marketing communications at any time

To exercise any of these rights, please contact us using the details provided below.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and analyze usage patterns. You can modify cookie preferences in your browser settings.

7. Children’s Privacy

Our website and products are not intended for children under 13. We do not knowingly collect personal data from anyone in this age group.

8. Updates to This Policy

We may update this Privacy Policy periodically. When we do, we’ll update the “Effective Date” at the top of the page.

9. Contact Us

For any questions about this policy or your personal data, please reach out:

Built Different Team LLC
📧 Email: vincent@builtdiffrent.com
📧 Email: logan@builtdiffrent.com

Terms of Service

Effective Date: January 1, 2025

Welcome to Built Different Team LLC. These Terms of Service (“Terms”) govern your access to and use of our website, mobile app, digital tools, videography products, educational content, and any services we offer (collectively, the “Services”). By accessing or using any of our platforms, you agree to these Terms. Please read them carefully.

1. Eligibility

You must be at least 18 years old or have consent from a parent or legal guardian to use our Services. By using our platforms, you represent and warrant that you meet this eligibility requirement.

2. Services Provided

Built Different Team LLC offers videography tools, educational content, creative resources, and beginner support services for aspiring content creators. These Services are for informational and educational purposes and are not a substitute for professional or legal advice.

3. User Responsibilities

You agree to:

Provide accurate and up-to-date information when registering or purchasing
Maintain the confidentiality of your account login details
Use the Services in a lawful, ethical manner

You may not use our Services to engage in any activity that violates applicable laws or infringes on the rights of others.

4. Product & Safety Disclaimer

While we offer high-quality gear and guidance, all use of videography equipment should be done with care. You are responsible for using all products according to manufacturer instructions and ensuring a safe environment when filming or handling equipment.

5. Payment & Billing

Some of our Services, including products and programs, require payment. By making a purchase, you agree to our posted pricing and billing terms. Payments are securely processed by third-party services. All fees are non-refundable, unless otherwise stated in writing.

6. Intellectual Property

All content provided by Built Different Team LLC—including training videos, product designs, guides, graphics, and written materials—is the exclusive property of the company. You may not copy, share, or redistribute any content without our written permission.

7. Termination

We may suspend or terminate your access to our Services if you violate these Terms or misuse our platform. You may cancel your account or services at any time by contacting us directly.

8. SMS Communications

Built Different Team LLC may send SMS messages under the “Built Different Team SMS Program” for updates, promotions, shipping alerts, and support.

Opt-Out: Reply “STOP” to any message.
Rejoin: Text “START” to re-enroll or sign back up via our site or app.
Help: Text “HELP” or email vincent@builtdiffrent.com or logan@builtdiffrent.com
Carriers: Not responsible for delayed or undelivered messages.
Rates: Message and data rates may apply.
Compliance: We follow CTIA and TCPA guidelines for SMS communications.
Privacy: See our Privacy Policy for how we use your data.

9. Limitation of Liability

Built Different Team LLC is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our Services, products, or content—including but not limited to data loss, injury, or service interruptions.